At OTD your trust and satisfaction is of the utmost importance. Because we respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner.
Policy on Public Forums
We may from time to time make available forums available to you and may request you to submit feedback, reviews and ratings with respect to your experiences in using our services. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
We may from time to time make available links to other websites available to you. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Security of Information
When you see either a solid key icon or a locked padlock icon in your browser window, then your site is secured through Secure Sockets Layer. We use industry-standard encryption technologies when transferring and receiving your information on our site. If you do not see one of these icons, please contact your Internet service provider. When we transfer and receive certain types of sensitive information, such as financial information, we will redirect you to a secure server and notify you through a pop-up screen on our site.
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect any Personally Identifiable Information from unauthorized access and improper use. Please note that despite our efforts to protect information provided to us, we cannot guarantee that such information will not be lost, disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
Your communications may route through a number of countries before being delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.
You must be at least the age of eighteen (18 years old) to use any of our services. OTD does not seek to solicit information from anyone under the age of eighteen (a "Child"). If a Child submits information to us through any part of our Website, and we know that the person submitting the information is a Child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. If your Child has submitted personal information to us and you would like to request that such information be removed from our customer lists, you may contact us using the "contact us" information listed below, and we will honor your request.
Updating Your Information
We will provide you access to the following information if you send us an email, call us or write to us:
Financial Information (if applicable - such as your credit card account information)
Unique Identifier information (your customer number or password)
Transaction Information (dates on which you made purchases, amounts and types of purchases)
Contact Information (your name, address, email, phone number)
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe.
Official Travel Directiory may share your email and contact information with our other divisions and/or our marketing partners. Any correspondence or offer you receive using this information will have standard opt-out procedures available (see below)..
If you no longer wish to receive any newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at OTD@smarttraveler.com. We offer an opportunity to opt-out of certain communications by clicking on the corresponding option or by clicking the unsubscribe link in our communications.
Conflict in terms
Terms of Service
Welcome to the OfficialTravelDirectory.com website (the "Website"), the Website that connects travelers to Travel Agent Specialists. Please take a few minutes to review these terms and conditions ("Terms").
IMPORTANT! THIS IS A CONTRACT. These terms and conditions apply to the Website including the vacation request services offered on the Website (the "Services"). By accessing and using this Website, you agree to each of the terms and conditions set forth herein ("Terms"). If you do not agree to these Terms, please do not use the Website or Services.
The terms "you" and "user" as used herein refer to all individuals and/or entities accessing the Website or using the Services for any reason.
You must be 18 years of age or older to visit the Website or use the Services. By visiting OfficialTravelDirectory.com or accepting these Terms, you represent and warrant to OfficialTravelDirectory.com that you are 18 years of age or older and that you have the right, authority and capacity to agree to and abide by these Terms.
What OfficialTravelDirectory.com Does Not Do
OfficialTravelDirectory.com is not a Travel Agency. OfficialTravelDirectory.com does not endorse or recommend the products or services of any particular Travel Agent. Your interactions with Travel Agent Specialists or persons or entities arising out of any dealings from a Travel Agent, this Website or Services ("Other Parties"), including engagement of services, payment and delivery of services, or any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Travel Agent Specialists or Other Parties. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any Travel Agent Specialist or Other Party.
The OfficialTravelDirectory.com service relies on statements made by Travel Agent Specialists to determine which Travel Agent Specialists to include in its database.
No Unlawful or Prohibited Use
As a condition of your use of the Website and Services, you agree that you will not use the Website or Services for any purpose that is unlawful or that is prohibited by these Terms. You may not use the Website or Services in any manner that could damage, disable, overburden, or impair the Website or Services (or the network(s) connected to the Website or Services) or interfere with any other party's use and enjoyment of the Website or Services. You may not attempt to gain unauthorized access to the Website or Services, other accounts, computer systems or networks connected to the Website or Services through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Website or Services.
Limitations on Service
OfficialTravelDirectory.com has the right to take any of the following actions in its sole discretion at any time and for any reason without giving you any prior notice:
(a) Restrict, suspend, or terminate your access to all or any part of the Website or Services;
(b) Change, suspend, or discontinue all or any part of the Website or Services;
(c) Refuse, move, or remove any material that you submit to the Website or Services for any reason;
(d) Refuse, move, or remove any content that is available on the Website or Services;
(e) Deactivate or delete your account(s) and all related information and files in your account;
(f) Establish general practices and limits concerning use of the Website or Services.
You agree that OfficialTravelDirectory.com will not be liable to you or any third party for taking any of these actions.
From time to time you may post or otherwise make available certain postings including Travel Agent Specialist feedback, reviews, ratings and testimonials (collectively, the "User Postings") on the Website or in response to OfficialTravelDirectory.com generated emails. You understand that the posting or otherwise making available of such User Postings is the sole responsibility of the person or entity from whom such User Posting originated.
You agree that you are entirely responsible for each individual item of User Posting that you post or otherwise make available via the Website and you shall not post or otherwise make available postings that are (i) unlawful, harmful, deceptive, threatening, abusive, harassing, defamatory or invasive of another's privacy, or (ii) harasses, degrades, intimidates or hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability.
You understand that OfficialTravelDirectory.com does not control, and is not responsible for User Postings made available through the Website, and that by using the Website or Services, you may be exposed to User Postings that are defamatory, offensive, indecent, inaccurate, misleading, or otherwise objectionable. You acknowledge that OfficialTravelDirectory.com does not pre-screen or approve User Postings, but that OfficialTravelDirectory.com shall have the right in its sole discretion to refuse, delete or move any User Postings that are available via the Website or OfficialTravelDirectory.com generated emails, for violating the letter or spirit of these Terms or for any other reason.
You agree that you must evaluate, and bear all risks associated with, the use of any User Postings, that you may not rely on said User Postings, and that under no circumstances will OfficialTravelDirectory.com be liable in any way for any User Postings or for any loss or damage of any kind incurred as a result of the use of any User Postings posted or otherwise made available via the Website or OfficialTravelDirectory.com generated emails.
Intellectual Property Rights
OfficialTravelDirectory.com grants you a non-exclusive, non-transferable, limited and revocable license to access the Website and for the purpose of making legitimate connections with Travel Agent Specialists and for no other purpose. OfficialTravelDirectory.com reserves and retains all rights, including without limitation all intellectual property rights, in the Website and Services not expressly granted in the aforesaid paragraph.
All content that is made available in connection with the Website and Services is protected under copyright laws and international conventions and is owned by OfficialTravelDirectory.com; provided that OfficialTravelDirectory.com does not claim ownership of User Feedback that its users post.
Any reproduction, modification, creation of derivative works from or redistribution of any portion of the Website or Services to any other server or location for further reproduction or redistribution is prohibited without the express written consent of OfficialTravelDirectory.com. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website or Services. Without limiting the foregoing, you agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any aspect of the Website or Services.
You grant, and you represent and warrant that you have the right to grant, to OfficialTravelDirectory.com an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, and distribute your User Feedback and to prepare derivative works of, or incorporate into other works, your User Feedback, and to grant and authorize sublicenses (through multiple tiers) of the foregoing.
Official Travel Directory and the Official Travel Directory logo are service marks of Smart Traveler. All other trademarks, logos, and service marks (collectively the "Marks") used in the Website and Services are the property of Smart Traveler or their respective owners. Your access to the Website and Services should not be construed as the granting, by implication or otherwise, any license or right to use any marks or any other proprietary rights without the prior written consent of OfficialTravelDirectory.com or the third party owner thereof, as shall be relevant.
The Website and Services may contain images of and/or links to third party web sites, whether in the form of advertising or otherwise ("Linked Websites"). The Linked Websites are not under the control of OfficialTravelDirectory.com and OfficialTravelDirectory.com is not responsible for the contents of any Linked Website. OfficialTravelDirectory.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by OfficialTravelDirectory.com of the site or any association with its operators.
Disclaimer of Warranties
OFFICIALTRAVELDIRECTORY.COM IS NOT RESPONSIBLE FOR ANY INTERACTIONS BETWEEN YOU AND ANY TRAVEL AGENT SPECIALISTS OR ANY OTHER PARTIES ARISING OUT OF YOUR USE OF THIS WEBSITE OR SERVICES.
THE INFORMATION, USER POSTINGS AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE OR OFFICIALTRAVELDIRECTORY.COM GENERATED EMAILS MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
OFFICIALTRAVELDIRECTORY.COM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE RESULTS THAT MAY BE OBTAINED BY USING THE SERVICES OR THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. OFFICIALTRAVELDIRECTORY.COM HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, USER POSTINGS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT.
NOTWITHSTANDING ANYTHING CONTAINED HEREIN OFFICIALTRAVELDIRECTORY.COM ACCEPTS NO LIABILITY IF IT IS UNABLE TO PERFORM A SERVICE AS A RESULT OF (I) A TECHNICAL PROBLEM WHICH IS NOT IN ITS CONTROL OR FOR WHICH IT IS NOT RESPONSIBLE FOR, OR (II) THE NON OR PARTIAL PERFORMANCE OF ANOTHER PARTY UPON WHICH IT IS DEPENDENT TO PERFORM A SERVICE.
Limitation of Liability
IN NO EVENT SHALL OFFICIALTRAVELDIRECTORY.COM BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY RELATED WITH THE USE OF THE WEBSITE, TRIP REQUEST OR SERVICES (INCLUDING, WITHOUT LIMIATION, SERVICES PROVIDED BY TRAVEL AGENT SPECIALISTS OR OTHER PARTIES), WITH THE DELAY OR INABILITY TO USE THE WEBSITE OR SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, USER CONTENT, SERVICE AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE OR SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE AND SERVICES.
IF THERE IS A DISPUTE BETWEEN YOU AND ANY TRAVEL AGENT SPECIALIST OR OTHER PARTY ARISING OUT OF OR RELATED TO THE TRIP REQUEST AND/OR THE SERVICES, YOU UNDERSTAND AND AGREE THAT OFFICIALTRAVELDIRECTORY.COM IS UNDER NO OBLIGATION TO BECOME INVOLVED. IN THE EVENT THAT YOU HAVE SUCH A DISPUTE, YOU HEREBY RELEASE OFFICIALTRAVELDIRECTORY.COM, ITS OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY RELATED TO SUCH DISPUTES. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OFFICIALTRAVELDIRECTORY.COM'S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED $100.00.
You shall indemnify and hold harmless OfficialTravelDirectory.com (and its officers, directors, agents, employees, successors and assigns) from and against any and all liability, damage, loss or expense arising from any claim, demand, action or proceeding based upon or arising out of or related to the Website, Trip Request or Services (including without limitation any services provided by a Travel Agent Specialist or Other Party), or the breach or alleged breach of any of the representations and warranties or other terms and conditions set forth herein.
Violation of the Terms
Please report any violations of these Terms of which you become aware by flagging the posting(s) for review, or by emailing to OTD@smarttraveler.com . OfficialTravelDirectory.com's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
Changes to the Website
You acknowledge that OfficialTravelDirectory.com retains the right to add, delete, modify, discontinue, or to make any change whatsoever in the Website and Services, or any aspect or feature thereof, as OfficialTravelDirectory.com in its sole discretion deems appropriate.
OfficialTravelDirectory.com reserves the right to change these Terms at any time. Updated versions of the Terms will appear on this Website or Services and shall be effective immediately. You are responsible for regularly reviewing these Terms. Continued use of the Website or Services after any such change constitutes your consent to such changes.
Claims for enforcement, breach or violation of duties or rights under these Terms shall be adjudicated under the laws of the State of Florida, without reference to conflict of laws principles. You hereby irrevocably consent to the exclusive jurisdiction and venue of the Circuit Court, Ninth Judicial Circuit, in Orlando, Florida in all disputes arising out of or relating to the use of the Website or Services. You agree that no joint venture, partnership, employment, or agency relationship exists between you and OfficialTravelDirectory.com as a result of these Terms or use of the Website or Services. If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect. These Terms constitute the entire agreement between you and OfficialTravelDirectory.com with respect to the subject matter hereof and it supersedes all prior or contemporaneous communications and proposals between you and OfficialTravelDirectory.com.
To contact us for any reason, including a request to be added to or taken off a list, or if you have any concerns or questions, please contact us:
1-855-TRIP-PROS ext 9
(1-855-874-7776 ext 9)
By postal mail:
Official Travel Directory
1128 Royal Palm Beach Blvd., Ste 341
Royal Palm Beach, FL 33412